THE MANAGING AGENT
Communications
during 2020
*****
15/12/2020 - Letter
to the Residents from the Managing Agent on
behalf of the Directors
*****
2/12/20 - Response to enquiry dated 30/11/20:-
In response to your
queries I can confirm as follows
-
Unfortunately
due to the new Lockdown Rules brought in by
The Government we were unable to meet on the
17th November 2020 as planned –
hence no minutes
-
19/20 Accounts
are still with the Accountant and are yet to
be released to us, once we receive a copy
this will be sent to all Residents.
30/11/2020 -
Further queries for the Managing Agent.
The following email
has been sent with a couple of queries and hope
that perhaps the Managing Agent could find time
to respond as a number of residents are asking the
same questioms:
A couple of
queries:
It was noted
in the Minutes of the committee meeting
held on 15/9/2020 that the next meeting
would be held on 17/11/2020 – can you
clarify if the meeting took place and if
so why have no minutes been issued?
Due to
the Covid 19 Pandemic the 2020 AGM was
cancelled which is understandable,
however due to the uncertainty of when
it is likely to be held, why has the
Accounts for year 2019/2020 not been
released to the residents, can you
explain?
Thank you in
advance.
*****
30/11/2020
-
Regarding the Ombudsman's Ruling
It would appear that the Managing Agent is far
too busy to reply to repeated requests see
17/8/2020,
18/8/2020 and
25/8/2020 to obtain a
copy of the Ombudsman's Ruling regarding the
claim against the previous solicitor Malcolm
Smith Ltd, also to a query sent regarding the
newly adopted dormant status of the Sycamores
sent on 27/1/2020
noted on the Accounts for year 2018/2019.
As Managing Agents of the estate they are
required to treat enquiries from residents
professionally and efficiently as part of their
duties and not to ignore
them.
25/8/2020 - email
enquiry sent to the Managing Agent.
Hi – Can you tell me what is
happening to the minutes of the last committee
meeting held on September 15, also regarding to
my request of the 17/8/2020 to obtain a copy of
the Ombudsman’s Ruling regarding the claim
against the previous solicitor Malcolm Smith
Ltd., which you had responded to on the
18/8/2020 where you stated you would look at the
request and get back to me.
Thanks in
advance.
18/8/2020 Update:
The Managing Agent responded to the request
below stating "I will look
into your request and back to you shortly."
17/8/2020 - Request
sent to the Managing Agent
Dear Managing Agent
I received a
copy of the committee meeting minutes held on
Aug 4, 2020, wherein it stated that Mrs. L....
the Secretary had been persuing a claim against
the previous solicitor Malcolm Smith Solicitors
which had been successful. Would it be
possible to see a copy of the ruling given by
the Ombudsman?
Thank you in
advance,
*****
11/3/2020 -
Response received from the Managing Agent &
Directors to queries.
*****
Acknowledgement
email to the above sent 11/3/2020
Dear Managing Agent and
directors,
Thank you
for your response letter dated March 10, 2020,
confirming the status of the Building Insurance
and other Services provided with regard to my
premises, and have noted that the window
cleaning service which had been withdrawn in
June 2019, now appears to have been reinstated
as of February 26, 2020.
*****
26/2/2020 - Follow
up email to the Managing Agent and Directors
Dear Managing Agent and directors
Further to
my email below, unfortunately you have not to
responded to my queries which is a little
concerning, if I am not covered under the
estate Buildings Insurance Policy, then I will
have no alternative but to obtain cover through
a private insurance company for my premises.
Should there be no clarification one way or
another I will take it that my property is not
covered by you anymore, but please realise that
this action may affect the estate buildings
insurance.
23/2/2020 - Query
sent to the Managing Agent and Directors
Dear Managing Agent
and Directors
With regard to
the services provided under the Lease, can you
clarify the following queries given I am
witholding my Service Charge due to another
matter.
1) Are my premises
still covered under the estate Buildings
Insurance should there be a problem with my
roof?
2) Will you continue
to maintain the guttering?
3) Will you continue
to provide maintence in the event of any
external drain problem?
