29/1/2021 - To date
there has been no response to the request to
obtain or view
a copy of the ruling.
17/8/2020 -
Request sent to the Managing Agent:
Dear Managing
Agent
I received a
copy of the committee meeting minutes held
on Aug 4, 2020, wherein it stated that
Mrs. L.... the Secretary had been persuing a
claim against the previous solicitor Malcolm
Smith Solicitors which had been successful.
Would it be possible to see a copy of the
ruling given by the Ombudsman?
18/8/2020 Update:
The Managing Agent responded to the request
below stating "I will look
into your request and back to you shortly."
25/8/2020 - email
enquiry sent to the Managing Agent.
Hi – Can you tell me what is
happening to the minutes of the last committee
meeting held on September 15, also regarding to
my request of the 17/8/2020 to obtain a copy of
the Ombudsman’s Ruling regarding the claim
against the previous solicitor Malcolm Smith
Ltd., which you had responded to on the
18/8/2020 where you stated you would look at the
request and get back to me.
30/11/2020
- Regarding the Ombudsman's Ruling:
It would appear that the Managing Agent is far
too busy to reply to repeated requests see
17/8/2020,
18/8/2020 and
25/8/2020 to obtain a
copy of the Ombudsman's Ruling regarding the
claim against the previous solicitor Malcolm
Smith Ltd, also to a query sent regarding the
newly adopted dormant status of the Sycamores
sent on 27/1/2020
noted on the Accounts for year 2018/2019.
As Managing Agents of the estate they are
required to treat enquiries from residents
professionally and efficiently as part of their
duties and not to ignore
them.
15/11/19 -
Further Update from the Legal
Ombudsman regarding the previous
Solicitor
Received the following letter from
the Legal Ombudsman regarding the
complaint made against the previous
solicitor employed by the Sycamores
Residents Assoc Ltd which is self
explanatory. However
this may not be the end of the
matter due to the managing agent
making a statement at the recent AGM
that she too had reported the
previous solicitor to the Ombudsman and that
the director and committee had
since dismissed the solicitor due to
'irregularities'.
It would appear that the managing
agent, as representative of the officials of the
estate who were the actual
'clients' of the offending solicitor
(the service provider), may be
successful with the
Legal Ombudsman as they fit
the category highlighted in
their
letter below.
It's worth mentioning at this point that the
original complaint made to the Legal
Ombudsman was regarding the Solicitor's
lying and making false statements in
relation to taking Legal Action to close
down the website, see
Solicitor's Statement at the AGM held 14/11/18.
The managing agent should hopefully report back to the residents in
due course once the Legal Ombudsman
have completed their investigation
on behalf of the officials of the
estate, i.e. the director and
secretary. This matter will be
raised at the next AGM
when progress will have
been made.
30 October 2019 -
letter received from the Ombudsman re complaint:
File Reference:
F063245
Dear Mrs S.......
Your complaint about M.. LEGAL
SERVICES LLP
Thank you for contacting the
Legal Ombudsman.
I am writing to you to confirm
why we are unable to look at
your complaint.
I have now had the opportunity
to consider your complaint about
M.. Legal Services LLP and have
decided that it does not come
within our jurisdiction, so we
are unable to
investigate your complaint.
My reasons for this are set out
below.
The Legal Ombudsman has formal
powers to investigate complaints
brought by individual consumers
and by small firms, trusts or
charities. We can only look at
your complaint if:
·
You are a client of the
service provider that you
wish to complain about;
or
·
You are an executor or
beneficiary of the estate of
a person
who, before he/she died, had
not referred the complaint
to the Legal Ombudsman; or
·
You are a personal
representative of the
complainant (or example, you
hold a Lasting Power of
Attorney to manage their
Property and Financial
affairs).
In your case, you do not fit in
any of the above categories.
Unfortunately, this means we are
unable to help you.
Please get back in touch with us
if you think we have got the
facts as shown in this letter
wrong or are aware of other
matters that significantly alter
the circumstances surrounding
your complaint.
Thank you again for contacting
us.
Yours sincerely General Enquiries Team, Legal
Ombudsman
4/10/2019 Update from the Legal Ombudsman
regarding the company Solicitor.
Today 4/10/19, I received the
following response from the Legal
Ombudsman following up on my
contacting them in July when the
then company solicitor was reported
to the Legal Ombudsman for his
disgraceful conduct.
Dear Mrs S.......
File reference:
F063245
Your
complaint about ... Legal
Services LLP - F063245
ERef:00049100355
Thank you for contacting the
Legal Ombudsman.
We apologise for the delay in
our response which is due to
high demand on our service at
present.
We have reviewed the information
you have sent and understand
that you have not received a
final response to your complaint
from the service provider.
We have therefore written to the
service provider today
requesting they confirm receipt
of the complaint and asking them
to provide a final response if
applicable.
We have requested this
information within 14 days so
please allow this amount of time
for us to update you further.
Yours sincerely
General Enquiries Team,
Legal Ombudsman
29/7/19 - Reference to
letter of
2/4/19 sent to the company solicitor.
Referring to my
letter of 2/4/19 to
the company solicitor Mr. J...., to
date he
has not responded and it is now past time to
contact the Legal Ombudsman and make
a complaint against him and his company. I have today sent
full details of my complaint and enquiry
via email and received the following
acknowledgement and now await a
response.
Legal
Ombudsman
Thank
you for your email
Thank
you for your enquiry. It
has been successfully
received. We are
currently dealing with a
high volume of
enquiries.
Due to
the significant volume
of enquiries we are
dealing with, it is
currently taking longer
than expected to respond
to emails.
Please be
aware that it could be
approximately 6 weeks
before you hear from us.
We thank
you for your patience
and would like to
reassure you that our
teams are working very
hard to resolve your
queries fairly and as
quickly as possible.
If we’ve
already told you that
your case has been
accepted for
investigation, your
investigator will
contact you when they
start working on your
case. Please note that,
due to current high
demand, it can take
several months for your
case to be assigned to
an investigator.
If you
need to write to us, our
address is:
Legal
Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone number
0300 555
0333.
2/4/19 - Letter sent via email to the Company Solicitior
Dear
Mr. J....
Referring to the Sycamores Residents
Association Ltd AGM which was held
in October 2018, and when the matter
of the Unofficial Website was
brought up for discussion. You
informed the Residents during the
meeting that you couldn't really go
into much detail in relation to this
matter as it was subject to ongoing
Court Proceedings. When I asked you
a number of questions relating to
the 'alledged court proceedings' you
responded to all of them by stating
you were not prepared to discuss the
matter.
I have
been waiting patiently and nothing
has happened, I eventually contacted
Teeside Court and enquired about the
alledged' ongoing Court Proceedings'
against me, and was informed that
there was no such case scheduled, my
conclusion is that you actually lied
not only to me but to all of the
Residents on the estate.
By
your actions you have damaged my
good name on the estate by
announcing the above on an open
forum where all of the Residents
were present, and am now informing
you that I require you to write to all the residents
apologising for lying and
besmirching my good name.
In the
event that you do not follow through
on the above within a reasonable
time - say 2 weeks, I intend to
report you to the Legal Ombusman as
your lying behaviour is
reprehensible given your profession
and was an attempt to intimidate at
the time which is unacceptable.
