30 October 2019
File Reference:
F063245
Dear Mrs S.......
Your complaint about M.. LEGAL
SERVICES LLP
Thank you for contacting the
Legal Ombudsman.
I am writing to you to confirm
why we are unable to look at
your complaint.
I have now had the opportunity
to consider your complaint about
M.. Legal Services LLP and have
decided that it does not come
within our jurisdiction, so we
are unable to
investigate your complaint.
My reasons for this are set out
below.
The Legal Ombudsman has formal
powers to investigate complaints
brought by individual consumers
and by small firms, trusts or
charities. We can only look at
your complaint if:
·
You are a client of the
service provider that you
wish to complain about;
or
·
You are an executor or
beneficiary of the estate of
a person
who, before he/she died, had
not referred the complaint
to the Legal Ombudsman;
or
·
You are a personal
representative of the
complainant (or example, you
hold a Lasting Power of
Attorney to manage their
Property and Financial
affairs).
In your case, you do not fit in
any of the above categories.
Unfortunately, this means we are
unable to help you.
Please get back in touch with us
if you think we have got the
facts as shown in this letter
wrong or are aware of other
matters that significantly alter
the circumstances surrounding
your complaint.
Thank you again for contacting
us.
Yours sincerely
General Enquiries Team, Legal
Ombudsman
*
Finding a Replacement Solicitor
It is interesting to note that
during the AGM the managing agent
mentioned that the Sycamores
Residents Assoc. Ltd no longer
employed the Solicitor who normally
handled it's affairs. She stated
this was because of some
irregularities which had shown up
which resulted in the company
dispensing with his services.
Even more interesting is when the
managing agent stated they were
having to look outside of Hartlepool
for another solicitor to handle the
Sycamores affairs, this she
explained was due to the fact that
all of the residents on the estate
would have at one time or another
used the local solicitors, thus
resulting in a CONFLICT OF INTEREST
which seems unbelievable!!!
*
Update from the Legal Ombudsman
regarding the company Solicitor.
Today 4/10/19, I received the
following response from the Legal
Ombudsman following up on my
contacting them in July when the
then company solicitor was reported
to the Legal Ombudsman for his
disgraceful conduct.
4/10/19
Dear Mrs S.......
File reference:
F063245
Your
complaint about ... Legal
Services LLP - F063245
ERef:00049100355
Thank you for contacting the
Legal Ombudsman.
We apologise for the delay in
our response which is due to
high demand on our service at
present.
We have reviewed the information
you have sent and understand
that you have not received a
final response to your complaint
from the service provider.
We have therefore written to the
service provider today
requesting they confirm receipt
of the complaint and asking them
to provide a final response if
applicable.
We have requested this
information within 14 days so
please allow this amount of time
for us to update you further.
Yours sincerely
General Enquiries Team
Legal Ombudsman